Refund policy

Last Updated: August 13, 2026

We want you to be happy with your purchase. If there’s a problem with your order, we’re here to help.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We may offer a replacement or refund.

Returns

Unused and unopened items may be eligible for a return within 30 days of delivery.

Please contact us before sending anything back. Items must be returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

Certain pet products may not be eligible for return once opened or used for hygiene and safety reasons.

Refunds

Once a return or refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

For assistance, please contact us through our Contact Us page.